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1.8
Updated by user Aug 12, 2018

Although some concessions have been made, the situation largely is not changed. After eight months, all aspects of the advertising would appear to finally be "working".

That being said, that which is both the egregious and humorous at the same time is that one of the "CCA II" associates after generating a spreadsheet to justify what has been billed, with the first entry states that the amount due is $251.64, and the amount paid is $251.65 with no indication of a one cent credit, and then later erroneously adds payments of $1158.24, and says on the spreadsheet that it is $1052.35, and then appears to lose the total amount in the balance section of the spreadsheet, said CCAII associate says that "she reads these all the time, and they make sense to her". Anytime a person says something like that to me, I assume that they think they're smarter than me, and that I am really stupid. That may be the case, but I am still a customer that does not understand nor agree with what has been billed. They just keep billing and billing and billing and billing, and it would appear that they don't give a damn about anything other than continuing to bill.

I could certainly go on with screw up after screwup after screwup that these folks have made, but suffice it to say, be very careful in trying to deal with these folks, because it won't matter what problems you may have with them, their behemoth system is set up so that you are "guilty until proven innocent", and even though I have found a few good people there, it is an inordinate waste of time to try to accomplish even the simplest of tasks.

Unfortunately, I need the advertising, and they have positioned themselves through attrition, to be leaders in the field. Dennis Dvorak

Updated by user Feb 21, 2018

Unfortunate for Ed, been there done that. There will be no private messages to DexYP, as all I have gotten from your organization is inattention, broken promises, very poor service and as a result you have breached my trust.

On top of that which is already past the state of amicable resolution, it takes a YP 10 days to respond even to ask for more information. this tells me that it is likely that DexYP is so inundated with complaints that it takes them that long to catch up to all of their bad service. There is an open case (number 14 if memory serves me correctly related to this debacle) it is # 1093**** and other information that may be relevant to Dex media is 130023****.

Nope, no email contact information, no private messages, you already have all of that information, and yes, I am irate with you folks because you haven't kept your promises, and each and every interaction will be a matter of this public record amongst other consumer related complaint sites that have registered with. Ed, I'd say it sucks to be you.

Original review posted by user Feb 10, 2018

The following is an email sent as number 51 trying to communicate with this organization, it is to a collections department supervisor. Email was sent on Thursday at 6 AM.

No reply. Hi S, I'm somewhat of an odd duck in that it takes me usually a couple of hours to get mad after something has incensed me. Such would be the case with the person that called me that immediately preceded my contact with you. This person by her demeanor changed my view of the debacle with your organization from something that I previously viewed as a cacophony of mistakes and ineptitude that just needed to be dealt with, to one of an adversarial nature.

In view of that which I am about to present, perhaps that was naรฏve and shortsighted on my behalf to consider it anything other than an adversarial relationship. When one looks at this is an adversarial relationship, it makes sense. The initial contact I had with E W in July made promises that were not kept and subsequently I was dismissed because she actually stated in an email that she couldn't explain the program any further than she had already done. I then contacted the president of the company via snail mail indicating my displeasure with how the account was being handled.

I subsequently was contacted by a J D In Executive Resolutions, who was an absolute *** that had already made up his mind about the matter at hand. I then dispatched another letter to Joe Walsh, about my displeasure regarding J D, and was then contacted by K B, who apparently was the salesman assigned to the account. I'm pasting the substance of the last email contact with her as an example of what I depict as an adversarial relationship: If I am to understand what you have just written, it is that I have to agree to do business with you, without seeing as well as knowing what it is that I am agreeing to. This is the same problem that I've had in the past were promises were made, and not kept.

At this point, I haven't seen license numbers and business card "banner" on the YP website under my listing in "plumbers", Tulsa Oklahoma, anything in a "contract" other than what is pre-existing for print directory. Just so I am clear, I have not reached an agreement with you because that which has been discussed and verbally agreed to is not in the written agreement. I therefore am back to dropping the advertising in its entirety. Is that what you intended to have happen as regards this matter?

Please note that when I go to the contract that you have hitherto specified, that which is depicted there is as follows: "the envelope you are attempting to access has been voided by YP at 10/04/2017 2:55:53 AM PDT. D D From: K Sent: Thursday, October 05, 2017 7:51 AM To: Dennis Subject: RE: Yellow Pages Mr.Dennis, The proofs will be sent over to you once the account is put into the system. You will get a proof before it prints in the directory, and we have a few days in case there are additional changes that you would like to make. The only thing that I would need from you right now is the signed contract that is in your e-mail, and the proofs may be back by this afternoon, if not first thing tomorrow morning.

From Sent: Thursday, October 5, 2017 5:48 AM To: K Subject: RE: Yellow Pages Hi, Just checking in, having not heard from you, to see the current status of the proposed agreement. Please advise. D D From:] Sent: Monday, October 02, 2017 6:25 AM To: ' Subject: RE: Yellow Pages Hi K, On the proposed new contract, there was no copy extant in the information. Probably need to look at it, and perhaps spruce it up with the red, eliminate any redundancy, and include the license numbers if there's room for them.

Also, have not seen the new information (business card as banner, and license numbers) populate on the web listing. Please advise. Dennis Dvorak FromSent: Thursday, September 28, 2017 12:13 PM To: Subject: RE: Yellow Pages Hey Mr., With what you currently have in the book and with the coloring in the other ads I would suggest any bright colors. As you may see some of the coloring around your ads are Red, blue, orange, Green.

I would suggest putting your ad in Red that way it would stand out. If you have any other suggestions or ideas just let me know. I will be here Mon-Friday 7:30-4:30CTS of next week. Hope that you have a Great weekend, and I look forward to hearing from you.

] Sent: Thursday, September 28, 2017 5:59 AM To: > Subject: RE: Yellow Pages What was represented to me by your predecessor as regards the print ad was "color that would pop". I don't know what that would be. What I have found to pop is the business card, which I call the school bus, as the colors are very basic. That would be my preference if available.

I will review the online information over the weekend, and hopefully conclude our business beginning of the week. Thanks for your time. From:] Sent: Wednesday, September 27, 2017 1:03 PM To: Subject: RE: Yellow Pages Hi Hope that your day is going well for you. First I would like to say Thank you for taking the time out to go over everything with me, and I look forward to working with you.

Now in regards to your first concern you will get a proof of the ad before it actually prints (soon as I send the changes over, and they make them I will send the proof through e-mail) Please remind me of the color changes that you wanted to make in the print book. Now with the pricing of the print for next year, no your price should not increase next year, unless you go to a bigger ad. Far as the โ€œTulsa Internetโ€ yes you can make changes at anytime either the via the Portal or myself, that date is just for out backend side of things. Far as the online Presence Plus the yes that would correct any inaccurate information that is out there for you as long as you have the product.

With the license number yes I would put that at the top of the listing online, also I will make the change in the print for you. I did receive the business card and I will attach that for you online, the changes should reflect in 24-48 hours. Again I donโ€™t mind making any changes at all for you, I am here to help in any way possible. Hope that I answered all of your questions, and Iโ€™m here until 4:30CTS if you think of anything else.

Thanks, From:] Sent: Wednesday, September 27, 2017 9:11 AM To> Subject: RE: Yellow Pages Hi I have received the emails etc. and have certain concerns. It's a rainy day, so I have the luxury of cleaning up details that I can't when the sun is shining. But first, credit where credit is due, I feel that your services been excellent to this point, and that you have actually listened to what I said, help me in my understanding of your products, and made me guardedly comfortable with continuing service with your company.

That being said, looking through the information that you sent to me, as regards the print ad, it is listed as color on white background. In the past, I've actually been able to see what the "new" listing looks like. I also have a concern from past experience that renewal after this year will cause the that specific aspect of the ad price to increase, but if I understood you correctly, that would not be the case. I don't have a problem with it not being part of the actual information submitted for my signature, but at least would like to document that which we talked about regarding that specific aspect.

Reading down the actual document, I find under "Tulsa Internet" that the "start date" is 12/01. Assumption is made on my part that I can at any time change the nature of the listing, by either going to the portal or dashboard and inputting the information, or making contact with you with specific instructions of changes. Is my assumption correct? As regards what you call Presence Plus, it would appear that that would start as soon as the contract is signed, and if I understand what it is that this does, it will correct on a continuing basis any incorrect information on any search engine.

Further, it is my understanding from talking with one of your predecessors that availing myself of this service will stop the irritating and idiotic plethora of calls from Google wanting me to "claim my free listing". Is this correct? As regards the ASA listing, assumption is made on my part that I am not listed under "Additional Headings" because it is not a premium listing. Is that correct?

Reviewing my notes, I find that you have directed me to provide my license numbers to add credibility to the ads, both print and Internet they are as follows: Plumbing Contractor #4; Mechanical Contractor #2 and I am insured and bonded as required by law. My notes say that the license number should be up at the top. I also have in my notes that a business card would be a good adjunct to the listing of Charles Plumbing Service. I have attached a scan of said business card, and if you need it in some other format, I can try to send it to you in that form.

There are certain other items such as headshot pictures, coupons, credit cards, Facebook listings etc. that I have not addressed as yet, but there on my list of things to do at some point. I'm not real big on formality, so your replies can put in the body of this email as replies if you wish. The main purpose of the communication is to make sure that I understand what we talked about, and that we agree as to what was talked about.

Thanks for your time. From: Sent: Thursday, September 21, 2017 7:49 AM To: Subject: Yellow Pages Hi I hope that you are having a Great Morning so far. I wanted to let you know that the address has been suppressed on YP.com, with Google it should be corrected when we get the Presence Plus product in place for you. Also just wanted to let you know that I did send the contract over for you, and again it is coming from Docu sign.

Please let me know if you have questions or concerns. I will be here today and tomorrow until 4:30CTS. Thanks, At this point I realize that this is another year of promises made and promises broken so I elect to drop the advertising in its entirety. Trying to be responsible and fair to all parties involved, I dial the 800 number and am referred to what was termed "retention", and subsequently I come into contact with J M and we breathe new life into this matter.

Yup, there's a point all of this. Before I continue with this matter, I wanted to get an idea of actually how much time I have spent doing the following: first following up to make sure that that which was promised actually is provided; second, objecting when matters went awry (such as the first billing that was better than double that which was agreed on); third, pointing out to various parties that billing wasn't working, the elusive "single point of contact" did not materialize, etc. I did and do feel as if I have to protect myself from an organization that is out of control and is taking advantage of me. So, here's the score card of relevant contacts and the timeline regarding this matter.

I note in passing that these are the "documented" contacts that I've had regarding this matter and are at best only a portion of the time that I have spent fixing your organization screw ups. E W 07/27; 07/30; discussion of proposal and being dismissed after she didn't want to spend the time answering my questions. K B 09/27; 09/28; 10/03; 10/05; 10/05 synopsis contained in aforementioned email string. J M 10/09; 11/09; 11/14; 11/16; 11/17; 11/30; 12/04; 02/08/2018; set up account, one of two people that actually did their job.

R G 11/27; 12/04 from Executive Resolutions, seemed to understand the problem, and made concessions, but then no follow-up. C L11/16; 11/16 canned presentation of Thryv and then after numerous contacts requesting assistance, "where the *** did he go"? C S, 11/20, where the *** did Liebergot go? B D 11/17 tried to explain the whopper of the bill.

M S 01/02; 01/05; 01/05; 01/05; 01/07; 01/18; 01/18; 01/18; 01/19; 01/23; 01/24; 01/24; 01/25; 01/26; 01/31; 02/03; 02/07; 02/07; 02/07; this was another "keeper" if only for the fact that despite her limited capability of only dealing with Thryv, she did two things: first she tried to solve the problems, and second she stayed with it. M J 01/26 from Executive Resolutions after my fourth written complaint to Joe Walsh; seem to understand the problem but did not follow up as she said she would. J W 07/09; 11/12; 12/04; 01/02 snail mail documenting situation indicating that I felt that I was being taken advantage of and requesting redress. Call from "collections" that since I was out in the field, and was not able to write down the person's name, so we will name her "Ms.

Recalcitrant" 02/08. S J 02/07; 02/07; 02/07 jury is still out. If my ability to count is correct, that is 49 contacts with your organization trying to be proactive to fix various matters that never should have needed to be done, as what I was presented by all of the salesman was a "package" that works. From the start date of 10/09 to 02/08 that is precisely 90 days that the "package deal" has not been working such that it needs my attention.

For purposes of illustration, let us say each of the 49 contacts required one half hour of my time (I can assure you that I have spent more than that amount of time, including this post) and my time in both businesses conservatively bills out at $95 an hour, that would then have me spending 24 1/2 hours of my time that I can NEVER recover for no REASONABLE reason. If you are true to your word in telling me that you want to treat me fairly, I need to be compensated for wasting my time. I'm not the type of person that makes threats, but I can certainly send this communication to J W, but I elect to share with you the courtesy of presenting it to you first. I am certainly willing to talk with you on the phone as it may expedite this matter, but any agreement resulting from those conversations needs to be documented and email is sufficient to accomplish that.

Kind of an eye-opener isn't it? D D 02/08/2018

Reason of review: Poor customer service.

Monetary Loss: $3500.

Preferred solution: Let the company propose a solution.

DexYP Cons: Customer no service, Being taken advantage of and lied too, Entire experience.

Location: 2200 West Airfield Drive, Dallas, TX 75261, USA

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All so common. All so true.

Rebecca B Jjm

Hi -

We're sorry to know of the issues encountered surrounding your account and service. If you could, please reply here via direct message or email us at Social@DexYP.com providing your business name/address, and preferred contact number, and we'll promptly reach out to you in an effort to address all concerns with hopes of working towards a resolution.

Thank you,

Ed

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