DexYP - Breached contract
After years of yellow pages listing through Dex, often with mistakes made in the name of the law firm, the address or other important information, some person there just canceled my listing after I tried to correct their billing mistake. I did not find out until I realized it was time for the new phone book and no one from the now-named DexYP had called me about my ads.
When I called, the second or third person agreed to get my ads in the February phone book, I signed a contract and returned it. Then in March the phone book finally arrived and there are no ads for my law firm. When I called, they tried to refer me to my new contact to pay them for some other online marketing plan.
They offered a refund, which I never received. Now I am without any marketing strategy for the next year.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Location: 2200 West Airfield Drive, Dallas, TX 75261, USA
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Please avoid publishing any personal information and promotional content
Hi -I'm sorry to hear of the outlined issues regarding your account experience. This is definitely a matter that we'd like to look into. If you could, please reply here or via email at Social@dexyp.com providing your business name, address, and telephone number, and I'll ensure prompt follow up to address all concerns with hopes of working toward a resolution.Thank you,EdDexYP