Resolved: DexYP - Cancelled account but keep getting billed!
It took several calls to have it resolved..
I called DexYP to cancel my account in the beginning of 2018 and was told I had to go through a few more months of billing and then my account would be closed out. Well, it's June and I just received another bill!!!!
When does this stop? They even called me a while ago and asked me if I had any questions...I told them I simply wanted to close my account and they assured me it was. After reading the other negative reviews of people trying to close their accounts and STILL receiving bills, I am discouraged! I have a very small business and I am scaling back so I don't need the advertising anymore.
I will be calling them yet again to try to resolve this. :(!
Reason of review: Cancelled account and still receiving bills!g gettinee.
DexYP Cons: Receiving bills after i cancelled account.
Location: 2200 West Airfield Drive, Dallas, TX 75261, USA
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Comments
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Tis company is horrible! I have made many attempts to cancel my account but they continue to call our business and threaten collections if we don't pay their continuing bills.
Hi -I'm sorry to know of the experience outlined. Please reply via this platform or email us at Social@DexP.com providing your business name, address and telephone number for prompt follow up to look into your concerns.Thank you,Ed
Use better business bureau to enter a claim! Thats where im heading now. This is nonsense what they are doing.
Me too -im pissed as you and they are plain screwing people over. Called customer service who magically lost documentation.
Our rep can not be found.
Now i wasting time finding old emails. I want out this company is terrible in every way
Hi Cm -I'm sorry to know of the dissatisfaction you've relayed regarding your account experience. Please reply here or via email at Social@DexYP.com providing your business name, address and telephone number for follow up.Thank you,Ed