Not resolved
Customer service
Product or Service Quality

When I discovered a down tick in calls, I called my assigned account representative repeatedly. When no response was received, I then called their "customer care" department.

I have spoken to Antonia, Kendra, Melody and Madison on about 10 different calls. Guess what? Still no call back. I've been told a variety of things including there is a "trouble ticket" that they can't reach anyone within their own company to respond to.

I was told I needed a "business advisor", and, that I would be assigned one. That was more than a week ago. On top of that, they "auto draft" for payment on the account. I was assured when I signed the contract that there would always be someone assigned to my account.

When my account representative left the company they obviously did not assign anyone else. This has been a horrible (expensive) ordeal for my company. I would be loath to refer anyone seeking to advertise to use this company for all of the reasons stated above.

You would think since they are a YELLOW PAGES company that they would be more concerned about their reputation. I think not.

Product or Service Mentioned: Dexyp Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: Price reduction.

I didn't like: Lack of customer service, Being taken advantage of and lied too.

  • Dex Media Sem Scam
Company wrote 0 private and 1 public responses to the review from Apr 13.
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DexYP Verified Representative

Hi -I'm sorry to hear of the outlined issues and that customer service expectations weren't met during your attempts to reach out. This is definitely a matter that we'd like to look into. If you could, please reply here or via email at providing your business name, address, and telephone number, and I'll ensure prompt follow up to address all concerns with hopes of working toward a resolution.Thank you,EdDexYP


All that and you never told us what the company is supposed to do, how much you spend, the nature of your business, a former business operator, I can assure you that placing such heavy reliability issues with a third party is tantamount to suicide.When engaging support business (the type you failed to explain) it is imperative that you have a contingency or "Plan-B" in a turnkey mode in the event of issues with your regular provider. Our business relied on properly functioning equipment and operators ; I was always vigilant to assure that we had plenty of each available ; it worked well for years.

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