When I discovered a down tick in calls, I called my assigned account representative repeatedly. When no response was received, I then called their "customer care" department.
I have spoken to Antonia, Kendra, Melody and Madison on about 10 different calls. Guess what? Still no call back. I've been told a variety of things including there is a "trouble ticket" that they can't reach anyone within their own company to respond to.
I was told I needed a "business advisor", and, that I would be assigned one. That was more than a week ago. On top of that, they "auto draft" for payment on the account. I was assured when I signed the contract that there would always be someone assigned to my account.
When my account representative left the company they obviously did not assign anyone else. This has been a horrible (expensive) ordeal for my company. I would be loath to refer anyone seeking to advertise to use this company for all of the reasons stated above.
You would think since they are a YELLOW PAGES company that they would be more concerned about their reputation. I think not.
Product or Service Mentioned: Dexyp Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $1200.
Preferred solution: Price reduction.
I didn't like: Lack of customer service, Being taken advantage of and lied too.