DexYP

If you are still having this problem please email me your contact at thryvreplies@thryv.com and I will get someone to reach out to you immediately.

I totally agree. We have been doing business with them for over a year, when one of my tech guys really started looking at what we were getting in return for our money.

WOW. Such a rip off. Requested a breakdown to see where exactly our money was going-to no avail-no breakdown of our bills.

We closed our account and they have billed us further. We have asked them to dismiss the bill with no response and now are ready to go to small claims court.

Hi, We are eager to speak with you regarding this matter and do our best to try and resolve for you. Please email us at Social@thryv.com providing your business name and telephone number for prompt follow up. Thank you, Ed

Hello, you are in a catch 22 with Dexyp/Thryv. This advice is only for contract renewals.

If you want them to stop calling you; you will have to call them directly by telling the department to cease and desist by phone or letter. After, this is illegal for the "collections department" to ever call you again. This should legally stop the calls. However, this will not stop the collection process.

What I found out is that the collection letters and phone calls is not really a collections department. It is an independent firm contracted by Dexyp/Thryv to harrass and call people to settle unpaid bills under the disguise of a collections department. I found out they were not a true collection agency. This is the case in 2018.

The rollover of your account was technically legal and illegal. It all depends on whether they can prove they attempted to contact you on your renewal. This is often pushed through by a yp sales representative without your consent. This happened in my case.

Please keep in mind that when you sigh up with DexYP there is a hidden clause that states they can renew your contract if they cannot contact you on the following year of your orginal contract. They state that it is to protect the customers so that you do not lose out on YP's ad listing. Ya right this is clear BS. This happened to me.

The said they sent certified letter(s) to my business that I did not contact them nor could my sales account representative for my account was able contact me. I actually called him to set up an appointment and he refused to respond. There was never any certified letter sent to my business (no proof). This is where you might have them by the balls.

Excuse my language. Request that they provide proof of the certified letter. They must by law provide a copy of the letter with proof of delivery (DexYP contract) of the document from the USPS. This is the key to their collections attempts.

In my case they were never able to provide me with any proof of certified letter for contract renewal. Remember they might be able to spit out a copy of the letter; but they must also provide the proof of delivery document (this means someone had to sign for the document sent). If they can't produce this they ain't go crap on you legally. This is where the table turns and you can request for cancellation of your account and that all subsequent payments be dismissed/voided.

This is where the you have to call YP CSR to see if they will clear the account or put account collections on hold. Ask for that CSR's email. I would recommend you start contact with emails to DexYP CSR first. The emails is your only proof that you are working with them.

All my requested recorded phone calls were all erased in or lost in my case. I was lucky that I emailed all my phone conversation discussions to the CSR on what we discussed. This was used as evidence in my case to clear my account and all bills. They admitted to everything on email and I new I had them locked in illegal activities and lies.

This took me hours of emails and phone calls to clear but I had to stop the bleeding and my time which was worth thousands of dollars. I think they waived approximately $3000 in bills due and sent me a refund $1000 to close my account and collections. I threatened that I will take them to small claims court. I still loss because they had access to my credit card orginally and was charging my account.

I had now Idea because my business had a lot of autopay bill on it. This also taught me a lesson to pay attention to my credit card statements. For all DexYP customers. Main reason for me cancelling is that DexYP also posted the wrong web address and wrong phone number (it w on my ad.

This damaged my business significantly with misdirected phone calls and website. Once my account was cancelled I noticed sharp increase in business. All of my face book, instagram, yelp, and kinda *** website I created outperformed DexYP. I am starting to think their ads actually blocked my web presence with the YP yellow pages.

These ads actually pushed my regular website and web presence down in priority as far as web presence. Best of luck, Herbert

Going through the same thing. I'm getting billed and sent to collections over a service I don't provide

Have been ran through the ringer with thryv, yp, dex, dexmedia, dexmedia-yp, whatever name this company goes by it should be shut down indefinitely. Our co. spends close to 1400$ on ads that subsequently never have been seen and a website that has 5 different addresses and all the time I have still been updating our pages as best as I can since they provide little to no access to any of their services available to said, "client/customer" Hortons.haley@***.com

yes these guys and the whole music industry as a whole is corrupt and controlled by the major labels,unfairtrade practices,indie artst have no chance at getting their music played on air unless they are with a big label,which is impossible!

I had to cancel my credit card to get them to stop charging me and still I received notices. I'd like to join!!

Please read my my response to @unbeatable1. This might help you.

Contract renewals must by law have written notices sent to you by registered mail for each renewal year if the so called Sales representative could not get hold of your business. Contract are only sent out when they cannot get hold of person in charge of finances in your company. If DexYP has no proof of delivery you might be able to get a refund for all previous years. If someone in your company signed for these registered contracts you might have some problems here.

I still think it can be argued even if some one signed for it. They still have to prove a actual Sales representative came to your business to renew the contract. There might be a statue of limitations on how many years back. I am thinking maybe 4 years (this is in California).

Call CSR and ask them to produce documentation and proof of deliver and signature receipts of the contracts sent for each year. Get in on email correspondence for proof on your side. Best of luck, They fleeced me for thousands but at the end I was able co cancel $3000+ in collections and get a few bucks back ($1000 refund check). You have to do your best to talk nice to them to get this refund.

Don't get mad at the CSR unless you really have. They are just doing their job. Once yelling or arguments start you will be forced to take this up legally or in small claims. If you have all your documents in place you will likely win in small claims..

Again, you have to weigh the cost of your personal time. For me it was the principle involved. I was welling to take it to small claims and sue them for $5000.00 for each infraction. I insinuated that I would sue for up to $10,000.

They conceded. Honestly, I did not want to go to court even though I thought I had a slam shut case. The time involved was too overwelming and I had to cut my losses. This is what DexYP wants you to do; they expect unhappy customers to just pay (take it in the chin) and move on.

They have scammed thousands of businesses. I hope there will be a class action law suit. But for now this is my experience/success???. The only reason why I am able to answer this with a reply is because of the shelter in place in California.

I am losing $6000 out of pocket per week because of this. Be safe and best of luck to all of us.