DexYP
DexYP Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DexYP has 1.1 star rating based on 50 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Website because i designed it.
Cons: Lack of customer service, Entire experience, Predatory practices lack of customer services racket to steal.Recent recommendations regarding this business are as follows: "Beware. Poorest customer service I've encountered", "beware! They are not transparent and after years am still dealing with this.", "STOP sending FAKE bills to people", "Stay Away!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DexYP has 1.1 star rating based on 50 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Website because i designed it.
Cons: Lack of customer service, Entire experience, Predatory practices lack of customer services racket to steal.Recent recommendations regarding this business are as follows: "Beware. Poorest customer service I've encountered", "beware! They are not transparent and after years am still dealing with this.", "STOP sending FAKE bills to people", "Stay Away!".
Most users ask DexYP for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Omak, Washington$1200 bill for inaccurate YP advertisement
Preferred solution: Price reduction
User's recommendation: Beware. Poorest customer service I've encountered
Entrapment unable to cancel bad faith
Tried multiple times to cancel service from 2014. Asked for a current agreement.
They produced nothing yet bills and treats remain. They have not been transparent in their practices and auto renew setting up obstacles when attempting to cancel.
User's recommendation: beware! They are not transparent and after years am still dealing with this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContinued billing after cancelling service
- Customer service and resolution
User's recommendation: Stay Away!
Do NOT be a future customer.
I signed up with this company in September 2019 and shut my business down four months later. In that time dex had not produced any customer leads nor has my company been online in any of the media they said it would be.
They hacked my business phone's recorded messages that were generated from paper merchandisers and sent me the recorded messages in an email claiming it was a lead that they generated. Everybody on this forum please contact legal advice, consumer affairs,BBB, Chamber of Commerce and your congressman. Don't fill out their out of business affidavits. Instead, make your own affidavit to null and void your alleged contract with them giving them the legal 14 days to respond and send it certified mail.
Also, I had never received a copy of the wet ink contract. What they are doing is a complete scam and is wholly illegal.
There is no customer support because they are a sham. Fight back, get the word out, block them from debiting your accounts and switch your phone numbers.Put the fire to their *** and they WILL be shut down.
- Did not do what was promised
Preferred solution: Full refund
I don't reccommend them
Preferred solution: Full refund
Charging NON Costumer NOT Clint of dex.yp./thryv
User's recommendation: STOP sending FAKE bills to people
Do not sign with them
Preferred solution: balance waived
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay away from this company
Bought a business who was using this Company. I asked her what they did for her.
She didn't really know but said that if you try to cancel they will shut your phone off. She honestly believed them. Once I was able to sort through other misc things she was paying for that were also worthless. I got around DEX YP.
Got the bill reduced to a minimum amount. they were supposed to give me an upgrade on their internet program. Never got a bill, then started receiving collection notices to my address with my competitors co name on it. I looked into it today and they sent me the last 3 mos bills NONE of which had my company's name and 2 had my competitors address on, 1 address being 16 mos old.
Finally called my competitor to see if she used this co. and she said no and had called them when she started getting bills from them as well.
My feeling is if YPCthey are this bad just getting the info straight in their computers they must be very inept with what they claim to do for their customers
- Lack of customer service
Preferred solution: When they can get a proper bill to me in my companies name and address then I will pay any future bills but no past collections they claim I owe them
Do not come within 100 miles of these scammers!
- Scam artists
Preferred solution: per Amanda, I am paid in full.! no more correspondence and no more money.
Avoid this co.
Preferred solution: I just want to cancel the service and not be billed anymore.
Not Sure yet
Preferred solution: Cancel without pay
Run do not walk away
I have notified them verbally and in writing and yet they continue to bill us. This has been going on for 3 months now
- Receiving bills after i cancelled account
Preferred solution: stop billing me!!! I do not wish to be a customer and have said so since Nov 2019
Steer clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon stop billing after cancellation
Preferred solution: Full refund
Ummm NO
FORMING CLASS ACTION
I'm a paralegal currently assisting a business owner filing a pro se complaint against Dex YP. Since he can't find an attorney willing to go after these guys on his behalf, we think we can interest them in taking the case once they see that we're gaining traction.
Which we are.
We've been defeating their motions so far right and left on the same issues you each here are complaining about. If you'd like to contact us to discuss forming a group to legally sue these people and complain, contact www.fightingthesystem.org
Preferred solution: class action
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I have had the same issue
If you are still having this problem please email me your contact at thryvreplies@thryv.com and I will get someone to reach out to you immediately.
I totally agree. We have been doing business with them for over a year, when one of my tech guys really started looking at what we were getting in return for our money.
WOW. Such a rip off. Requested a breakdown to see where exactly our money was going-to no avail-no breakdown of our bills.
We closed our account and they have billed us further. We have asked them to dismiss the bill with no response and now are ready to go to small claims court.