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The following is an email sent as number 51 trying to communicate with this organization, it is to a collections department supervisor. Email was sent on Thursday at 6 AM. No reply. Hi S, I'm somewhat of an odd duck in that it takes me usually a couple of hours to get...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - We're sorry to know of the issues encountered surrounding your account and service. If you could, please reply here via direct message or email us at Social@DexYP.com pro...

1.8
I didn't like
  • Customer no service
  • Being taken advantage of and lied too
  • Entire experience
#1186955

We are a storage facility and were a customer of Dex Media for much too long. When my sister and I took over management of the company, we became suspicious of the very high monthly Dex bill and could not understand why it was so much. I did a great deal of research...
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LowDiscus
LowDiscus

i have the same problem with them. i emailed them to cancel i got an email back from them saying they would be contacting me but i never received a phone call from them. after...

Anonymous
Chris von Dwingelo

I have had the same experience but I do not know how to get out of my contract. Ever since Dex took over my business has plummeted. They will not let me out of my contract. I ...

1.0
I didn't like
  • Entire experience
#1110412
I noticed and entry on my bank statement for $59. 00 twice on the same day from this company: DEX MED, INC ., 844-339-6334, at 2200 W. Airfield Dr., Dallas TX 75261. When I called, I spoke with a lady that talked so fast that you could not get a word in, so I told her...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -I'm sorry to know of the issues outlined. We'd be happy to look into this matter for you, with hopes of addressing all concerns and working to resolve. Our Client Care Tea...

1.0
#1268432
PUBLICpublished review 6/8/18 After 20 years of advertising with them, I did not receive a bill from December 2017. (I was going through cancer treatment and did not realize this). I finally got in touch with my latest representative (Mike DelCampo/ Savannah) who...
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Anonymous
Hillbillyr

Dexyp quit mailing me in December 2017Anybody else

DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Good afternoon -I hope you are feeling much better now. I'm sorry to know of the billing issues and obstacles encountered during your attempts to address this matter. This mat...

1.0
I didn't like
  • Being taken advantage of and lied too
  • Entire experience
  • Deceptive practices
#1275414
We were called and my husband gave me the phone to deal with the sales rep. I told the sales rep we weren't interested and thank you for calling. He told me "you obviously are not capable to make a good decision. I will just talk to Rick!" and hung up! Several days...
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Anonymous
Sheryl Leydens-Office Mgr Team

This has never been resolved and I have tried to call as requested, and been hung up on. Each time I called I was told the wrong department and hung up on. I am extremely unha...

DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - We hate to hear of the issues outlined regarding your experience with us. If you would, please reply here via direct message or email us at Social@DexYP.com providing you...

I didn't like
  • Anything about
  • Lack of customer service
  • Being taken advantage of and lied too
#1180727
When I discovered a down tick in calls, I called my assigned account representative repeatedly. When no response was received, I then called their "customer care" department. I have spoken to Antonia, Kendra, Melody and Madison on about 10 different calls. Guess what?...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -I'm sorry to hear of the outlined issues and that customer service expectations weren't met during your attempts to reach out. This is definitely a matter that we'd like t...

Anonymous
Harold

All that and you never told us what the company is supposed to do, how much you spend, the nature of your business, etc....as a former business operator, I can assure you that...

1.0
I didn't like
  • Being taken advantage of and lied too
  • Lack of customer service
#1232833
I am a small business owner, I had difficulty with Dexyp in the past. My Dexyp representative came in and said they have new and improved services so she showed me Thryv, I was reluctant so she said we can do a 6 month trial, well the trial period was up so I was under...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -We hate to know of the issues outlined. Please email us at Social@DexYP.com providing your business name, address, and telephone number for prompt follow up.Thank you,Ed

I didn't like
  • Entire experience
  • Lack of customer service
  • Being taken advantage of and lied too
#1251258
I signed up with DexYP some time back in October to do some marketing. My Sales Rep guaranteed me that they would produce 5 screened leads per month. Not much but a start. My sales rep Joshua Murphy told me they usually product 500% to 700% more leads than quoted. So...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry to hear of this matter and we're sorry for the dissatisfaction outlined regarding your account performance and customer service. If you could, please reply here...

DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry to hear of this matter and we're sorry for the dissatisfaction outlined regarding your account performance and customer service. If you could, please reply here...

1.0
I didn't like
  • Being taken advantage of and lied too
#1148961
I am a small business owner, I had difficulty with Dexyp in the past. My Dexyp representative came in and said they have new and improved services so she showed me Thryv, I was reluctant so she said we can do a 6 month trial, well the trial period was up so I was under...
Read more
1.2
#1251188
After years of yellow pages listing through Dex, often with mistakes made in the name of the law firm, the address or other important information, some person there just canceled my listing after I tried to correct their billing mistake. I did not find out until I...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -I'm sorry to hear of the outlined issues regarding your account experience. This is definitely a matter that we'd like to look into. If you could, please reply here or via...

#1232389