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DexYP - THIEVES AND LIARS
It took me quite sometime and using THEIR own phone system to PROVE I never ordered service but I am STILL receiving bills for a CLOSED account! This account was CLOSED in MARCH 2018 and I'm STILL being billed! Bullshit
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Company wrote 0 private and 1 public responses to the review from Dec 10.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hello - I'm sorry to hear of any account issues encountered and apologize for the inconvenience this matter may have caused you. This matter has been escalated for prompt rese...

1.2
I didn't like
  • Lack of customer service
  • Predatory practices lack of customer services racket to steal
  • Deceptive practices
#1420017
For ten months they advertised the wrong name and wrong address after numerous complaints and speaking to managers 5 times. I was told I would be receiving a partial refund and nothing. Then today 5 months later I get another bill with the same wrong name and address...
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Company wrote 0 private and 1 public responses to the review from Nov 19.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry to hear of the dissatisfaction outlined in your review. This is definitely not the experience we want any of our valued clients to encounter. We're eager to loo...

#1403817
My law firm hired DexYP to market to the Denver area. The sales pitch was very polished, but the problems with performance were immediate, including the wrong phone number being posted on my website for nearly a month, the website not functioning, the mobile version...
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Company wrote 0 private and 1 public responses to the review from Nov 07.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry for the issues relayed in your review and apologize for any inconvenience as a result of this matter. We were happy to hear that our Executive Care Team reached...

1.0
I didn't like
  • Charged me for items not delivered
#1395599
Do not waste your time or money advertising with DexYP -RH Donnelley. All you are to them is a fast paycheck and nothing more. In 2016 & 2017 they promised me the online advertising to put my business out there. DexYP has done none of that for my business. Once the...
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Company wrote 0 private and 1 public responses to the review from Oct 18.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry to hear of your dissatisfaction regarding the performance of your account. Client satisfaction is of the utmost importance to us here at DexYP. Please email us ...

1.3
I didn't like
  • Extemely poor customer service from my assigned sales rep
#1384714
I need to speak to some one about advertising
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from Oct 02.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi, Thank you for reaching out. We would be more than happy to assist you. Please email us at Social@DexYP.com outlining your request and providing your business name and tele...

#1371220
dex yp /thryve is a rip off They promised to put our business out there in social media They have done none of that We have been trying to cancel for several months. They still keep billing us for doing nothing. They were supposed to post advertising and information to...
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Company wrote 0 private and 1 public responses to the review from Sep 24.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hello - We hate to hear of the dissatisfaction outlined. Client satisfaction is of the utmost importance to us here at DexYP. If you could please email us at Social@DexYP prov...

1.0
I didn't like
  • Did not do what was promised
#1364787
From September 2016-February or March 2017 we were scammed by Dexyp. They were supposed to be providing SEO and fb, twitter, and instagram management daily. When we finally realized they had done not one single post and we had received not one phone call from SEO we...
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Company wrote 0 private and 1 public responses to the review from Sep 13.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - Thank you for bringing this matter to our attention. We'd like the opportunity to look into the outlined concerns and reach out to you with hopes of resolving. Our Execut...

1.0
#1354837
DexYP automatically renewed a listing without my consent, then began billing me. Because I did not have the time to fight over the nuisance bills, I paid under protest. I paid a bill in July 2018 that was supposed to be my last one according the their collection...
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Company wrote 0 private and 1 public responses to the review from Sep 11.
Anonymous
Bill

Better stay away from this scam.

DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry to know of the frustration outlined regarding a billing matter. We'd be happy to look into the concerns and reach out to you to discuss our findings and do our ...

#1352795
I canceled my account with Dex in April 2018. Still don't have anything in writing, email verification, etc. Numerous phone calls to they, passed around from one person to another. I've kept a record of dates of phone calls and who i spoke with. They're still billing...
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Company wrote 2 private and 1 public responses to the review from Sep 07.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry to know of the issue outlined. If you could please reply back here or via email at Social@DexYP.com providing your name, business info and telephone number, I w...

1.0
#1348971
I tried and tried to get through for help on my Thryv and kept getting people in india or something. I would call in and go on a loop until I reached someone who spoke english. I was told I had someone to help me with any changes but couldnt get my rep on the phone or...
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Company wrote 1 public responses to the review from Aug 28.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - We strive to provide the ultimate customer service experience, so I greatly apologize that we didn't meet that standard during your attempts to reach out to us. If you'd ...

#1340993