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The following is an email sent as number 51 trying to communicate with this organization, it is to a collections department supervisor. Email was sent on Thursday at 6 AM. No reply. Hi S, I'm somewhat of an odd duck in that it takes me usually a couple of hours to get...
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Company wrote 0 private and 1 public responses to the review from Feb 10.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - We're sorry to know of the issues encountered surrounding your account and service. If you could, please reply here via direct message or email us at Social@DexYP.com pro...

1.9
I didn't like
  • Being taken advantage of and lied too
  • Entire experience
  • Customer no service
#1186955
Resolved
I called DexYP to cancel my account in the beginning of 2018 and was told I had to go through a few more months of billing and then my account would be closed out. Well, it's June and I just received another bill!!!! When does this stop? They even called me a while ago...
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Company wrote 0 private and 2 public responses to the review from Jun 12.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -I'm sorry to know of the experience outlined. Please reply via this platform or email us at Social@DexP.com providing your business name, address and telephone number for ...

Anonymous
Cm

Use better business bureau to enter a claim! Thats where im heading now. This is nonsense what they are doing.

I didn't like
  • Receiving bills after i cancelled account
#1278071
Do not waste your time or money advertising with DexYP -RH Donnelley. All you are to them is a fast paycheck and nothing more. In 2016 & 2017 they promised me the online advertising to put my business out there. DexYP has done none of that for my business. Once the...
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Company wrote 0 private and 1 public responses to the review from Oct 18.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry to hear of your dissatisfaction regarding the performance of your account. Client satisfaction is of the utmost importance to us here at DexYP. Please email us ...

1.3
I didn't like
  • Extemely poor customer service from my assigned sales rep
#1384714
dex yp /thryve is a rip off They promised to put our business out there in social media They have done none of that We have been trying to cancel for several months. They still keep billing us for doing nothing. They were supposed to post advertising and information to...
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Company wrote 0 private and 1 public responses to the review from Sep 24.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hello - We hate to hear of the dissatisfaction outlined. Client satisfaction is of the utmost importance to us here at DexYP. If you could please email us at Social@DexYP prov...

1.0
I didn't like
  • Did not do what was promised
#1364787
2nd time they ripped me off...this time $12000 for a 2k per month SEO marketing. All they did for my THOUSANDS was maliciously create a parallel website (they call a landing page) so that they can control, and hold you hostage.....yet did NOTHING (not even back-links)...
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Company wrote 0 private and 1 public responses to the review from Jul 18.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - We hate to know of the dissatisfaction outlined regarding the performance of your account. Client satisfaction is of the utmost importance to us. Please allow us the oppo...

1.0
I didn't like
  • Lack of customer service
  • Customer no service
  • Deceptive practices
#1306983
PUBLICpublished review 6/8/18 After 20 years of advertising with them, I did not receive a bill from December 2017. (I was going through cancer treatment and did not realize this). I finally got in touch with my latest representative (Mike DelCampo/ Savannah) who...
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Company wrote 0 private and 1 public responses to the review from Jun 08.
Anonymous
Hillbillyr

Dexyp quit mailing me in December 2017Anybody else

DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Good afternoon -I hope you are feeling much better now. I'm sorry to know of the billing issues and obstacles encountered during your attempts to address this matter. This mat...

1.0
I didn't like
  • Entire experience
  • Being taken advantage of and lied too
  • Deceptive practices
#1275414
I met with William Brown a representative here in the DMV, and he signed me up with there service. This was on May 17, 2018. It is now in July, and in a few weeks, it will be 2 months, and still no call or text from this representative. The next day I call after I read...
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Company wrote 0 private and 1 public responses to the review from Jul 02.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -We hate to know of the issues outlined regarding your account experience. Customer service is of the utmost importance to us here at DexYP and to hear that we failed you i...

1.0
#1293912
After years of yellow pages listing through Dex, often with mistakes made in the name of the law firm, the address or other important information, some person there just canceled my listing after I tried to correct their billing mistake. I did not find out until I...
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Company wrote 0 private and 1 public responses to the review from Apr 12.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -I'm sorry to hear of the outlined issues regarding your account experience. This is definitely a matter that we'd like to look into. If you could, please reply here or via...

#1232389
I am an independent contractor and wanted more business, so I talked to a Dex representative that came to my office. She said she could optimize my profile on the major search engines, and increase my customer calls for $200 per month. I never got a thing in writing,...
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Company wrote 1 public responses to the review from Feb 18.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - Client satisfaction means the world to us here at DexYP in addition to the customer care that we provide. My apologies that you feel we missed the mark regarding both wit...

I didn't like
  • Entire experience
  • Lack of customer service
  • Predatory practices lack of customer services racket to steal
#1192589
We have had services with Dex Media for one year. We were promised great services for our website and advertising. It quickly turned into a nightmare when we asked for changes on our website. For two months we were told that the underwriters were working on the...
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Company wrote 1 public responses to the review from Oct 18, 2017.
DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry to hear of the issues outlined surrounding your account. If this matter hasn't been resolved to date, please reply here via direct message or via email at Socia...

1.0
I didn't like
  • Entire experience
#1116707