State: Texas Clear all filters (7 of 25 reviews match)
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The following is an email sent as number 51 trying to communicate with this organization, it is to a collections department supervisor. Email was sent on Thursday at 6 AM. No reply. Hi S, I'm somewhat of an odd duck in that it takes me usually a couple of hours to get...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - We're sorry to know of the issues encountered surrounding your account and service. If you could, please reply here via direct message or email us at Social@DexYP.com pro...

1.8
I didn't like
  • Being taken advantage of and lied too
  • Customer no service
  • Entire experience
#1186955
I called DexYP to cancel my account in the beginning of 2018 and was told I had to go through a few more months of billing and then my account would be closed out. Well, it's June and I just received another bill!!!! When does this stop? They even called me a while ago...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -I'm sorry to know of the experience outlined. Please reply via this platform or email us at Social@DexP.com providing your business name, address and telephone number for ...

Anonymous
Cm

Use better business bureau to enter a claim! Thats where im heading now. This is nonsense what they are doing.

I didn't like
  • Receiving bills after i cancelled account
#1278071
I met with William Brown a representative here in the DMV, and he signed me up with there service. This was on May 17, 2018. It is now in July, and in a few weeks, it will be 2 months, and still no call or text from this representative. The next day I call after I read...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -We hate to know of the issues outlined regarding your account experience. Customer service is of the utmost importance to us here at DexYP and to hear that we failed you i...

1.0
#1293912
PUBLICpublished review 6/8/18 After 20 years of advertising with them, I did not receive a bill from December 2017. (I was going through cancer treatment and did not realize this). I finally got in touch with my latest representative (Mike DelCampo/ Savannah) who...
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Anonymous
Hillbillyr

Dexyp quit mailing me in December 2017Anybody else

DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Good afternoon -I hope you are feeling much better now. I'm sorry to know of the billing issues and obstacles encountered during your attempts to address this matter. This mat...

1.0
I didn't like
  • Predatory practices lack of customer services racket to steal
  • Entire experience
  • Being taken advantage of and lied too
#1275414
After years of yellow pages listing through Dex, often with mistakes made in the name of the law firm, the address or other important information, some person there just canceled my listing after I tried to correct their billing mistake. I did not find out until I...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi -I'm sorry to hear of the outlined issues regarding your account experience. This is definitely a matter that we'd like to look into. If you could, please reply here or via...

#1232389
I am an independent contractor and wanted more business, so I talked to a Dex representative that came to my office. She said she could optimize my profile on the major search engines, and increase my customer calls for $200 per month. I never got a thing in writing,...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - Client satisfaction means the world to us here at DexYP in addition to the customer care that we provide. My apologies that you feel we missed the mark regarding both wit...

I didn't like
  • Predatory practices lack of customer services racket to steal
  • Entire experience
  • Lack of customer service
#1192589
We have had services with Dex Media for one year. We were promised great services for our website and advertising. It quickly turned into a nightmare when we asked for changes on our website. For two months we were told that the underwriters were working on the...
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DexYP_RepManagement
DexYP_RepManagement
DexYP Verified Representative

Hi - I'm sorry to hear of the issues outlined surrounding your account. If this matter hasn't been resolved to date, please reply here via direct message or via email at Socia...

1.0
I didn't like
  • Entire experience
#1116707