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1.0

My law firm hired DexYP to market to the Denver area. The sales pitch was very polished, but the problems with performance were immediate, including the wrong phone number being posted on my website for nearly a month, the website not functioning, the mobile version not functioning, and the fill-forms not functioning for long periods of time.

Additionally, they have charged me for Google AdWords spending that they have never paid to Google.

I have worked with several marketing companies, and DexYP is by far the most shady and incompetent. in my opinion, DexYP will hurt your business, and you would be better-off with any other company.

Reason of review: Poor customer service.

Monetary Loss: $50000.

Preferred solution: Full refund.

DexYP Cons: Charged me for items not delivered.

Location: 7600 E Orchard Rd, Greenwood Village, CO 80111, USA

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Rebecca B Jjm

Hi - I'm sorry for the issues relayed in your review and apologize for any inconvenience as a result of this matter. We were happy to hear that our Executive Care Team reached out to you and addressed all concerns. Thank you, DexYP

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reply icon Replying to comment of Rebecca B Jjm

This is typical of DexYP. None of my issues have been addressed.

After I insisted on a discount for every month of "service" due to their constant egregious mistakes, I told Dex I had enough back in July, 2018, and that because their "services" were affirmatively hurting my small business, I would no longer use their services, including the Google Adwords campaigns at $5,000 per month. They stopped the Google Adwords campaign, but continued to bill me the $5,000, and are still insisting I pay them for several months of Adwords! Outrageous! The Executive team member who did contact me refused to acknowledge this, and instead has treated to hurt my business' credit if I don't pay.

That is how they have "addressed all concerns," and it is what they will do to you if you hire them. Stay away!

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